Some work that we carry out or services we provide for an individual resident fall outside the duties covered by our management fee. We are allowed to charge a fee to cover our costs of doing this work, in the same way as other Landlords and Managing Agents.
For example, the work we carry out in handling the re-sales of properties, approving home improvement requests or serving of legal notices can be charged for. When you request duplicates of information that we have already provided, such as audited accounts, a charge can also be made.
Any administration charge can be challenged by Leaseholders through the First-tier Tribunal (Property Chamber). The challenge can be made before or after it is paid.
Landlords and Managing Agents, including Riverside Home Ownership, regularly provide certain information to leaseholders where we consider it a matter of good practice, or when we are required to by law or under the terms of your lease.
Examples of information we usually provide include audited service charge accounts within 6 months of the financial year end, a summary of buildings insurance cover, a Customer Charter, rent and/or service charge statements and Leaseholders Guides. The cost of providing this kind of information is already covered by our management fee.