Whilst we endeavour to ensure that this website and its content is current and free from errors (both typographical and factual), The Riverside Group Ltd does not guarantee the accuracy, validity or completeness of the content.
Where the The Riverside Group Ltd website contains guidance and notes on certain aspects of law as they might affect the average person, they are intended as general information only and do not constitute legal or other professional advice. It should not be relied on as the basis for any decision or legal action. The Riverside Group Ltd takes every reasonable step to ensure the accuracy and reliability of information published on the website, but cannot accept liability for any loss suffered due to reliance on the contents of it.
To the extent permitted by applicable laws, no liability is accepted for any direct, indirect, incidental, special or consequential loss or damage to any user (whether arising in contract, tort including negligence or otherwise) arising out of or in connection with the use of this website or these Terms except for personal injury or death of any person caused by negligence or for fraud.
Furthermore, The Riverside Group Ltd accept no responsibility for, and makes no guarantees that, functions contained at this site will not be interrupted or error free.
The Riverside Group Ltd is not responsible for the contents or reliability of the linked websites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. We accept no responsibility or liability for any losses or penalties whatsoever that might be incurred as a result of linking to any location on any linked sites or pages.
If you feel you need to comment on the information on the web site please contact us.
You do not have to ask permission to link directly to pages hosted on this site. We do not object to you linking directly to the information that is hosted on our site. However, we do not permit our pages to be loaded into frames on your site. The riverside.org.uk pages must load into the user’s entire window.
We also strongly object to the use of our images by directly placing image links on your site. This steals our bandwidth as well as infringing copyright. Cross site referencing of such resources may only be deployed with the permission of the Communications team at The Riverside Group Ltd.
You agree not to submit to The Riverside Group Ltd (whether via this site or by any other means) any materials which libel, defame, invade privacy, or are obscene, pornographic or harassing; infringe any intellectual property rights, including copyrights, of any third party; violate any law or regulation or advocate illegal activity.
The terms and conditions are governed by and shall be construed in accordance with the laws of England and Wales.
The Riverside Group Ltd reserves the right to add, modify, change or withdraw any portion of this website and its services, including these terms and conditions in whole or in part at any time without prior notice.
Terms of Customer Portal Use
Other Applicable Terms
Access to and use of the portal by you is subject to:
The general terms and conditions of the Riverside Group Ltd’s website.
Changes and Information
We may modify update or discontinue the portal from time to time without liability, and may change the content at any time. Although we make reasonable efforts to update the information on the portal, we make no representations, warranties or guarantees, whether express or implied, that the content on the portal is accurate, complete or up-to-date. We do not guarantee that the portal, or any content on it, will be free from errors or omissions.
Your Account and Password
Access to and use of the secure portal is restricted to authorised customers only. Unauthorised individuals attempting to access these areas of the portal may be subject to prosecution.
If you receive any user identification code or passwords or are asked to provide such information (as the case may be) as part of our website security procedures you must treat such information as confidential. You must not release such information to any third party without our written permission.
You warrant the accuracy of all information which you or anyone acting on your behalf shall input into the portal.
You shall be responsible for the inputting or safekeeping (as the case may be) of any data, passwords or other information of any nature entered on the portal. If we release reports or other information to a party who uses correct data, passwords or other information, we shall be under no liability whatsoever for such release unless it can be shown that we were negligent in disclosing the data, figures, passwords reports or other information without proper production of such data, password or other information. The burden of proving we were negligent in the disclosure shall rest with you.
Intellectual Property Rights
Our status (and that of any identified contributors) as the authors of content on the portal must always be acknowledged. The portal may contain other proprietary notices and copyright information, the terms of which must be observed and followed.
You are permitted to print and download extracts from the portal for your own use on the basis that no documents on the portal are modified in any way, no graphics are used separately form the corresponding text, and copyright and trademark notices appear in all copies.
No Reliance on Information
The content on the portal is provided for information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the portal.
The information on the portal is updated at the end of each business day and is current up to the date shown at the top of the rent statement page. Information on the portal is subject to change and later entries (including payments and/or deductions) throughout the day may not be reflected. The Riverside Group Ltd does not guarantee the accuracy or completeness of any information and is under no obligation to update any section of the portal.
Limitation of Our Liability
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, the portal; or use of or reliance on any content displayed on the portal. Please note that in particular, we will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the portal or to your downloading of any content on it, or on any website linked to it.
Use of Information and User Content
By continuing to use this portal you hereby give us authority to use the information supplied by you for the purpose of providing and supporting the services offered through the Riverside Group Ltd’s website. If you are a tenant and providing information in relation to your tenancy, then the information supplied by you may be passed to relevant departments or subcontractors of the Riverside Group Ltd.
We shall be free to copy, disclose, distribute, incorporate and otherwise use such Information and all date, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from the portal any material:
Notwithstanding our rights under this section of the terms we do not undertake to monitor the submission of such content, or the publication of Information on, the portal. The views expressed by other users on our site do not represent our views or values.
We do not guarantee that the portal will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the portal. You should use your own virus protection software.
You must not misuse the portal by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the portal, the server on which the portal is stored or any server, computer or database connected to the portal. You must not attack the portal via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the portal will cease immediately.
Links to third party websites (if any) are provided solely as a convenience to you. If you use these links, you will leave this website. When you access a non-Riverside Group Ltd website, please understand that it is independent from us and/or the Riverside Group Ltd and that We and/or members of the Riverside Group Ltd have no control over the content of that website. In addition, a link to a non- Riverside Group Ltd company website does not mean that we and/or any member of the Riverside Group Ltd endorses or makes any representations about them, or any information, software or other products or materials found there or accepts any responsibility for the content or the use of such website. If you decide to access any of the third party websites linked to this website, you do this entirely at your own risk.