Some work that we carry out or services we provide for an individual resident fall outside what is covered by our management fee. We are allowed to charge a fee to cover our costs of doing this work, in the same way as other Landlords and Managing Agents.
For example, the work we carry out in handling the re-sales of properties, approving home improvement requests or serving legal notices can be charged for. When you request duplicates of information that we have already provided, such as audited accounts, a charge can also be made.
Any administration charge can be challenged by leaseholders through the First-tier Tribunal (Property Chamber). The challenge can be made before or after it is paid.
Here is the list of our services where an administration fee is payable, along with the current charges: