Our services, your home
We provide and manage a range of services to our leaseholder, shared owner and rental customers.
Find out what we do, and what you can expect from us here.
Find out about your lease, our services and more. If your question isn’t answered here, just drop us a line. We’re here to help.
We appreciate what an uncertain and worrying time this is for our customers. We are continually monitoring Government advice and as a result have introduced a number of changes to our service.
From Monday 4 October, the Impact brand will no longer exist, and Impact customers will become Riverside customers. All the services you receive, any letters or correspondence, and the systems you use will be with Riverside. In case you missed it, read your welcome letter and brochure below to help you understand what this means for you.
It’s important to pay service charges or rent on time.
You can check your account balance and view recent pages online –
Direct Debit – the simplest way to pay automatically. Call us to set up your Direct Debit.
By phone – call us on 0345 111 0000 and pick the payment option. You’ll need your Easypay number.
In person – pay by cash or card at any post office or where you see the PayPoint sign. You’ll need an Easypay card from us to show the cashier.
Struggling to make payments?
Contact us so we can do our best to help. We have a range of free, confidential money advice services which are available to all our customers.
As a leaseholder with Riverside Home Ownership you can speak to our very own Money Advisor for guidance with your finances.
Whether you currently receive benefits or not, or just think you don’t qualify for extra assistance because you’re a home owner, there may be some financial support available to you.
Our service is free and confidential.
You can call us on : 0345 111 0000
Helping to reduce your heating costs or advice with boiler problems.
George is in his 60s and is a leaseholder with Riverside Home Ownership in Carlisle. Our Money Advisor helped him with his Personal Independence Payments resulting in an award of almost £2,500 and a weekly increase in his income of £139.75.
Sally's boiler broke down. Living on Employment & Support Allowance meant it would be a stretch for her to replace it, but RHO helped her contact the Energy Saving Trust who secured money from her electricity supplier to help towards the cost.
We’ve put together a list of organisations that we think our residents may find helpful.