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Paying Service Charges & Rent

It's important that you keep up to date with your service charge and rent payments. If you have any queries about your rent or service charge, please contact us.

You can pay your Rent and/or Service Charge online through Allpay.

To pay by debit or credit card over the phone, or to set up a Direct Debit, give us a call on 0345 155 9029,

You can also make a payment over the counter at a Post Office or PayPoint outlet with your Allpay card, set up a standing order with your bank, or send us a cheque by post.

Service Charges

Your service charge is set at a level to cover any expenses and services associated with your home - for example the cost of buildings insurance, window cleaning, gardening etc. Riverside Home Ownership manages residents' service charge monies on their behalf, on an individual development basis. We charge a management fee to cover the costs of managing these services.

Residents who pay more than an insurance and management fee will receive annual budgets and accounts in accordance with the terms of their lease. Please contact us if you have any questions. 


The amount of rent you pay depends on the share of your property you own. If you only own a 25% share of your home for example, your rent will be higher than if you own a 75% share. 

You will not have to pay rent if you have taken up the option, available for some homes, of purchasing 100% of your home. 

Riverside Home Ownership sets the rent at a level that allows us to provide a good-quality service but which people on a range of different incomes can afford.

Keep your payments up to date the easy way

How can you help?

We offer a range of different payment methods to make paying your rent and service charge as hassle free as possible.