Paying for Services
It's important that you keep up to date with your service charge
and rent payments. If you have any queries about your rent or
service charge, please contact us.
You can pay your Rent and/or
Service Charge online through Allpay.
To pay by debit or credit card over the phone, or to set up a
Direct Debit, give us a call on 0345 155 9029,
You can also make a payment over the counter at a Post Office or
PayPoint outlet with your Allpay card, set up a standing order with
your bank, or send us a cheque by post.
Your service charge is set at a level to cover any expenses and
services associated with your home - for example the cost of
buildings insurance, window cleaning, gardening etc. Riverside Home
Ownership manages residents' service charge monies on their behalf,
on an individual development basis. We charge a management fee
to cover the costs of managing these services.
Residents who pay more than an insurance and management
fee will receive annual budgets and accounts in
accordance with the terms of their lease. Please contact us
if you have any questions.
The amount of rent you pay depends on the share of your property
you own. If you only own a 25% share of your home for example, your
rent will be higher than if you own a 75% share.
You will not have to pay rent if you have taken up the option,
available for some homes, of purchasing 100% of your
Riverside Home Ownership sets the rent at a level that allows us
to provide a good-quality service but which people on a range of
different incomes can afford.