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Home Improvements

If you wish to carry out major improvements or alterations to your home we need to know about them first, before you order any work or begin any jobs. This is a requirement under the terms of your lease, and requires written permission from us. We also need to know whether the improvements will affect the value of your home should you wish to sell in the future or if you have an insurance claim.

If you intend to carry out home improvements, please complete the Home Improvement Request Form providing as much detail as possible, and return it to us for consideration.

You do not need to let us know if you are carrying out minor works such as decorating, replacing internal doors or having fitted bedroom cupboards.

Major improvements include:

• Building an extension to the property
• Building a conservatory or a garage
• Installing replacement windows and external doors e.g. UPVC double glazing
• Carrying out internal structural alterations e.g. knocking two rooms into one
• Installing a shower
• Installing a burglar alarm (flats and retirement properties only)
• Carrying out work to the gas, electricity or water supplies to your home
• Replacing a fitted kitchen or bathroom suite

We will not give permission for extensions, conservatories, sheds, etc. to be built or erected where these will encroach on communal areas i.e. on land that you do not own. For example if you live in a retirement development of bungalows with communal gardens, then you will not be given permission to extend your home.

Before work commences you should, where necessary, obtain and provide us with the following:

• Planning permission from your local council (if permission is required) 

• Confirmation that proposed alterations and improvements conform to current Building Regulations where required.

 We will not unreasonably withhold approval to your request to carry out the improvements, however, the following conditions will apply:

1. A skilled trades person or other competent person must carry out the work to a good standard. If the work is being carried out by a trades person you should ensure that they have all relevant insurances in case of accidents or mishaps.

2. An inspection may be carried out by a member of our staff before work commences and after completion. You will be advised if this is necessary.

3. In all cases you need to notify us when the work has been completed.

4. If the work has not been carried out to an acceptable standard, we reserve the right to reinstate the property back to its original condition and recover the cost from you.

5. It will be your responsibility to rectify any damage caused to fittings or the structure of your home as a result of the improvement.

6. In certain cases you may be liable for the removal of the improvement along with making good when you sell the property. You will be advised of this when approval is given. 

7. If you are a shared owner, you may not recover the full cost of the improvements when you come to sell your home. Your improvements will be included in the Open Market Valuation and relevant sale price.

Riverside Home Improvement Agency

  • Are you a homeowner and over 60?

Do you have:

  • a disability or impairment or
  • live on a low income?

The service is aimed primarily at those who meet the above criteria but we may be able to help you depending on your circumstances. We can help with all kinds of improvements from installing grab rails, building specially designed bathrooms to getting your roof fixed.

We'll visit you in your home to find out what your needs are and provide free impartial advice on the adaptations, improvements and the energy efficiency of your home. If you decide you'd like to use our services further, which can include obtaining quotes from reputable contractors and supervising the project, there will be a 10% fee on the cost of all works taken. (Please note. If you decide to not use our services once we've started any work, there will be a cancellation fee payable.)

Our advice is free but we do charge for the extra services we can provide. This fee is used to support our services and allow us to keep providing free advice to those who need it. Don't worry we'll talk everything through with you, including how it all works, timescales and the costs involved before you commit yourself to any work.

Please call the Riverside Customer Service Centre on 0345 111 0000 to find out more.

Speak to us first, just to make sure


We need to know of any works that you plan to carry out to your home, and give our permision. We may need to inspect the job too, so contact us to make sure you don't go wrong.