The Riverside Group is a charitable registered provider of
social housing. We work in three areas: social housing, care and
support, and home ownership. A number of other organisations are
also part of the Group including Irvine Housing Association which
is a charitable housing association in Scotland
Group collects personal information about you online via the
organisation's public websites at http://www.riverside.org.uk/,
www.riversidehomeownership.org.uk or www.irvineha.co.uk
It applies to information we collect about:
- Visitors to our websites and use of transactional elements
(e.g. using our online forms for
submitting information such as complaints, requests, etc.) and
compliance with data protection laws
- Users who use the Riverside online recruitment tool available
via the public website.
Visitors to our websites
When someone visits http://www.riverside.org.uk/,
www.riversidehomeownership.org.uk or www.irvineha.co.uk:
We collect standard internet log information and details of
visitor behaviour patterns. We do this to find out things such as
the number of visitors to the various parts of the site. We collect
this information in a way which does not identify anyone. We do not
make any attempt to find out the identities of those visiting.
We will not associate any data gathered from this site with any
personally identifying information from any source. If we do want
to collect personally identifiable information through our website,
we will be up front about this. We will make it clear when we
collect personal information and will explain what we intend to do
What personal information about website users does The
Riverside Group gather?
The information we have about our website users helps us improve
our service to you. Here are the types of information we
Information you give us: You have the ability to 'Report
antisocial behaviour' and 'Report a Repair' through the Riverside
Group website amongst other general comment /feedback options
facilitated by online forms.
The information for both primary areas of the website referred
above notifies Riverside via email and is passed to and processed
by the relevant staff accordingly, whereas we store the 'Make a
Comment or Complaints' details text submitted in our tenant
database only if they are required. This information is not given
or sold to any third party vendor.
Automatic information: Like many websites, we use 'cookies',
although these cookies store non-personal information about you.
Does The Riverside Group share the information it
Information about our site users is an important part of our
business, and we do not sell it to others. We share website user
information only within The Riverside Group amongst its housing
organisations to ensure the relevant people are dealing with
specific issue(s) raised.
With your consent - Other than as set out above, you will
receive notice when information about you might go to third
parties, and you will have an opportunity to choose not to share
A cookie is a small chunk of data that is sent from the
website's server to the user's browser and stored on their
remember user preferences and to store data within a session. The
data stored within a session is lost once the browser is closed.
Limiting cookies will affect the functionality of the Riverside
In compliance with the updated Privacy and Electronic
Communications (EC Directive) (Amendment) Regulations 2011 (in
response to the EU Privacy directive) we present details of the
cookies we use and options for not allowing cookies during your
online navigational activities at http://www.riverside.org.uk/
/ and www.irvineha.co.uk
On using the Riverside sites the landing page you initially
arrive at will have a top coloured bar which will ask your
permission to allow cookies to be used. If you do not allow cookies
and continue to navigate around the site then selected functions of
the site may not work.
Functional Cookies - The cookies listed below cannot be
disabled, as each of them is needed for the functionality of the
This cookie is used to display the flash text font on each of
the Riverside web pages. This cookie does not share any information
with a third party.
ASP.NET sessions store information within a cookie for the
functionality of the website. For example when completing the job
application form, Riverside uses a session to store the information
from one step to the next. Sessions are deleted when the browser is
closed. This cookie does not share any information with a third
When logging into the job application section this cookie saves
your login details. This cookie does not share any information with
a third party.
This cookie is used by Riverside to save the region, in which
the user chooses. This cookie does not share any information with
third parties and expires after 1000 days.
Third Party Cookies - Each of the third party cookies that
are used on the website can be disabled, more information on this
can be found on their websites.
used to generate reports within the Analytics interface. To disable
these cookies please see http://www.google.com/intl/en/privacypolicy.html
To opt out of being tracked by Google Analytics across all
websites visit http://tools.google.com/dlpage/gaoptout
The cookie produced by Twitter, allows the Riverside Twitter
feeds to display around the website. For more information please
Riverside website. For more information please seehttp://www.google.co.uk/intl/en/policies/privacy/
This cookie displays the Met office application that displays
the weather forecast. For more information please seehttp://www.metoffice.gov.uk/about-us/legal/privacy
Many browsers are set to automatically accept cookies. If you
are using Microsoft's Internet Explorer, Mozilla Firefox, Google
Chrome or Safari you should be able to configure your browser to
restrict or block cookies, or you may wish to delete them, by going
to your browsers settings. Below are short instructions for how to
do this in the four most popular browsers:
Microsoft Internet Explorer
Click the 'Tools' icon in the top right hand corner and select
'Internet options'. In the pop up window select the 'Privacy' tab.
From here you can adjust your cookie settings.
Click the spanner in the top right hand corner and select
'Settings'. From here select 'Under the hood' and change the
settings under 'Privacy'.
From the drop down menu in the top left hand corner select
'Options'. In the pop up window select the 'Privacy' tab. From here
you can adjust your cookie settings.
From the settings drop down menu in the top right hand corner
select 'Preferences'. Select the 'Security' tab and from here you
can adjust your cookie settings.
Most web browsers allow some control of most cookies through the
browser settings. To find out more about cookies, including how to
see what cookies have been set and how to manage and delete them,
The search engine on our website is designed to be as powerful
and easy to use.
The search used on the Riverside website does not use a cookie.
A querystring is used to store the search terms in the URL, which
are then used to perform the search and produce the results.
People who make a complaint to us
When we receive a complaint online from a person we make up a
file on an internal database containing the details of the
complaint. This normally contains the identity of the complainant
and any other individuals involved in the complaint.
We will only use the personal information we collect to process
the complaint and to check on the level of service we provide. We
do compile and publish statistics showing information like the
number of complaints we receive, but not in a form which identifies
We will keep personal information contained in complaint files
in line with
national retention guidance issued by the National Housing
Similarly, where enquiries are submitted to us we will only use
the information supplied to us to deal with the enquiry and any
subsequent issues and to check on the level of service we
Data protection legislation requires that we inform you of our
legal basis for processing your information. In relation to
customer complaints this legal basis is that it is necessary for
the operation of your tenancy or the contract we have with you. In
relation to a complaint from someone who isn't a Riverside customer
the legal basis will be that resolving the complaint is in both our
legitimate interests and that this does not outweigh your rights
and freedoms or those of the person you are complaining about.
People who use Riverside services
The Riverside websites offers various services to the public.
Details (names, addresses, etc) of our tenants are maintained on a
central database and individual requests submitted through the
website containing information which require any changes to the
database will be dealt with in accordance with the Data Protection
legislation and other relevant regulations. This may include
complaints, requests to not receive publications, etc.
We have to hold the details of the people who have requested the
service in order to provide it. However, we only use these details
to provide the service the person has requested and for other
closely related purposes. For example, we might use information
about people who have requested a publication to carry out a survey
to find out if they are happy with the level of service they
received. The legal basis for processing this information is that
it is necessary in order to perform the services or to take steps
necessary to give the service to you.
Job applicants, current and former Riverside
When individuals apply to work at Riverside, we will only use
the information they supply to us to process their application and
to monitor recruitment statistics. Where we want to disclose
information to a third party, for example where we want to take up
a reference or obtain a 'disclosure' from the Criminal Records
Bureau we will not do so without informing them beforehand unless
the disclosure is required by law.
Personal information about unsuccessful candidates will be held
for 6 months after the recruitment exercise has been completed, it
will then be destroyed or deleted. We retain de-personalised
statistical information about applicants to help inform our
recruitment activities, but no individuals are identifiable from
Our legal basis for processing this information is that it is
requires to assess your application and may be required to take
steps to enter into a contract of employment with you.
Once a person has taken up employment with the Riverside we will
provide them with privacy information relating to employees.
schedule and then delete it.
Complaints or queries
Riverside tries to meet the highest standards when collecting
and using personal information. For this reason, we take any
complaints we receive about this very seriously. We encourage
people to bring it to our attention if they think that our
collection or use of information is unfair, misleading or
inappropriate. We would also welcome any suggestions for improving
This privacy notice was drafted with brevity and clarity in
mind. It does not provide exhaustive detail of all aspects of
Riverside's collection and use of personal information. However, we
are happy to provide any additional information or explanation
needed. Any requests for this should be sent to the Data Protection
Officer at the address below.
The links below are to guidance given by the Information
Our processing of your information should be
fair and lawful.
We should obtain your personal information only for
specified purposes and each purpose should have a
lawful basis. We won't use it for a purpose that is
incompatible with the original purpose, unless we have your
agreement or the law requires it.
The information should be
relevant and adequate and no more than is needed. When we can
we will modify it so it doesn't identify you. However, in most
cases it will only serve a purpose if it is clear that it is about
It should be
accurate and up-to-date.
retain it for longer than we need to. We follow national
guidance including the National Housing Federation's guidance on
document retention you can find this guidance
And it must be
safe and secure. We will employ measures to ensure security
compliance by working towards a framework to ensure
confidentiality, integrity and availability of your data. We will
have security policies in place and will apply a risk based
approach to the protection of personal data using appropriate
technology, robust procedural controls and continual assessment of
the effectiveness of these controls.
You also have the right of
access to your information and for it to be
rectified as appropriate.
You have the right to
portability so that your information can be used in different
In certain circumstances, you have the right to
object to processing, for processing to be
restricted, and even for the information itself to be
Underlying all these rights you have the right to complain or
raise concerns. You should contact the Data Protection Officer,
The Riverside Group Limited, Estuary Boulevard, Estuary
Commerce Park, Liverpool, L24 8RF; telephone number 0345 111000;
email address email@example.com
You can also complain to the Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone
number 0303 123 1113 local rate or 01625 545 745 if you prefer to
use a national rate number.
We keep this privacy notice under regular review. It was last
updated in May 2018.
Disclosure of personal information
In many circumstances we will not disclose personal data without
consent. However when we investigate a complaint, for example, we
may need to share personal information with the organisation
concerned and with other relevant bodies.
Links to other websites external to
This privacy notice does not cover the links within this site
linking to other websites. We encourage you to read the privacy
statements on the other websites you visit.
Terms and Conditions
Please see the Terms and Conditions of usage for our website and
our expectations from users.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy
notice was last updated in May 2018.
How to contact us
to the Data Protection Officer via the email address firstname.lastname@example.org
or in writing to:
Data Protection Officer
2 Estuary Boulevard
Estuary Commerce Park,